Refund policy

At Taqueria Santa Lucia, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your order, we are here to help.

 

1. Eligibility for Returns or Refunds

• Refunds or replacements are available for issues related to incorrect orders, missing items, or food quality concerns.
• To qualify, the issue must be reported within 24 hours of receiving your order.

 

2. How to Request a Refund or Replacement

• Contact Us: Reach out to us directly via phone, email, or through the delivery platform where the order was placed.
• Details Needed: Provide your order receipt, a description of the issue, and, if applicable, photos of the order.

 

3. Refund Process

• Once your request is reviewed and approved, refunds will be processed through the original payment method within 5-7 business days.
• Refunds for orders placed through third-party delivery services (e.g., DoorDash) will be handled in coordination with the respective platform.

 

4. Non-Refundable Situations

• Orders with no issues reported within the stated time frame.
• Situations where the order does not meet the eligibility criteria.

If you have any questions or concerns, feel free to reach out to us. We value your feedback and are dedicated to providing the best possible experience.